Refund and Return Policy

1. Introduction

At Sangam Vet, we strive to ensure that you and your pets are completely satisfied with our products. If for any reason you are not happy with your purchase, our Refund and Return Policy provides detailed information about our process to ensure your experience is seamless and satisfactory.

2. Return Policy

• Eligibility: To be eligible for a return, if received wrong or damaged product but product and tag should be unused.
• Timeframe: You have 24 hours after delivery to return the item.
• Non-Returnable Items: Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale.

3. Return Process

• Initiate a Return: To initiate a return, please contact our customer service team at care@sangamvet.com with your order number and reason for return. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
• Shipping: Please securely package your item and include the Return Authorization Number. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service.
• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your return.

4. Refund Policy

• Refunds: Once your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7 days. Please note that shipping costs are non-refundable.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at [Email Address] with your order number and details about the product’s condition.
• Exchange Process: Follow the same steps as the return process to send your item back. Once received and inspected, we will send you a replacement.

6. Exceptions

• Sale Items: Only regular priced items may be refunded. Sale items are final and cannot be refunded.
• Custom Orders: Custom or personalized products cannot be returned or exchanged unless they arrive damaged or defective.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Email: care@sangamvet.com

Phone: +91-8619569446

Address: BLOCK NO. 329/2, S.B. Road, Opposite Harsha Engineering, Changodar, Dist. Ahmedabad-382213

Our team is here to assist you and ensure that your experience with Sangam Vet is positive. Thank you for choosing us for your pet wellness needs.